Conflict Resolution: Settling Customer Disputes (Doc's Mix Ups)

Let me start off with the hard truth: S**T happens in ANY business you get into. Mobile Bartending is no different, and it WILL happen to you at some point if you make it long enough. Though I pride myself in most of my testimonials being at least 4 of 5 stars or higher, I am fully willing to admit that there have been some bumps in the road. Luckily, I always recovered, and you will too (and often without the need to resort to a full refund!) if you follow these 5 easy to follow steps. REMEMBER: It is NOT about figuring out who was “right” or “wrong”; it’s about resolving the situation in a way that address the customer’s concerns… regardless of a refund request or not. No amount of money is worth a bad testimonial!



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